Mot Test Slot Refund
For details on our refund deadlines and policies, please refer to the information below; note that our policies differ for membership subscription payments vs. one-time live online course purchases, and that payment options may vary from one Service to another. Please also note that we treat violations of our Acceptable Use Policy very seriously, and we have no obligation to offer refunds to Service Users who are found to be in violation of these terms, even if their requests are made within the designated refund period.
Please note that capacity within the test centre network remains limited due to COVID 19. Booking by telephone. Please call 0345 247 2471 (8am-5pm Monday to Thursday and 8am to 1pm Friday). Online services. The online MOT/vehicle test booking service has resumed for the categories above. You can book MOT/vehicle test online. Applying in person.
To request a refund, please contact us on hello@ministryoftesting.com.
The ‘pool’ system. Slot payments are managed at authorised examiner (AE) level through a ‘pool’ system within the MOT testing service.Vehicle testing stations (VTSs) take from this ‘pool. Should the VTS be unable to provide a suitable NT at the time, it must refund any test fee paid or, if the customer agrees, make an alternative appointment when a suitable NT will be available. If the MOT computer system isn’t working for any reason, an MOT tester can fill in a ‘Contingency MOT test certificate’. If your car fails the MOT test, you’ll be given a VT30 MOT Test Failure certificate. You can see samples of all existing and previous MOT pass certificates here. And samples of failed MOT test certificates here.
Annual Professional Membership or Team Membership Subscription Payments
If you cancel your paid annual subscription for an individual Professional Membership or Team Membership, we will offer you a complete refund up until 30 days after purchase.
Your subscription will continue for 12 months and then automatically renew unless and until you cancel your subscription or the subscription is suspended or terminated by Ministry of Testing.
If you cancel your subscription, you will continue to have access until the end of the 12-month period and will not be billed for the next billing cycle.
For Live Online Courses Purchases
Mot Test Slot Refunds
If you cancel your paid enrollment on a one-time live online course, we will offer you a complete refund less a 15% administration fee up until 45 days prior to the course start date.
In the unlikely occurrence of a cancellation of a live online course by the Ministry of Testing, enrolled members will be offered a full refund or a credit note against an equivalent future Ministry of Testing live online course.
For Events Purchases
If you cancel your paid registration for an event, we will offer you a refund of the full fee less a 15% administration fee up until 45 days prior to the event start date.
In the unlikely event of cancellation or postponement of an Event, the liability of MoT is limited to the share of the paid ticket fees that remain after payment processing fees have been incurred and deducted. Besides a refund of ticket fees, MoT is not responsible for any loss or damage to or expenses incurred by the Attendee as a result of such cancellation or postponement.
Mot Test Slot Refund Status
For Other Paid Services
Except as described in this Refund Policy or as explicitly stated on our Services, Ministry of Testing has no obligation to provide refunds or vouchers for any other Services.
Effective as of 7th August 2017